Most of the money is returned through automatic credits on monthly cable/internet bills from Spectrum customers, which became Time Warner Cable`s main business after a merger in 2016. LOS ANGELES, CA —— Time Warner Cable will provide loans to customers worth nearly $US 17 million to settle a consumer protection lawsuit stemming from allegations that the company used deceptive advertising practices to trick customers into paying for broadband Internet services it was unable to provide, Los Angeles District Attorney Jackie Lacey said Thursday. Customers who have been exposed to outdated modems preventing them from getting the higher bandwidth they purchased, as well as those who have purchased faster internet speeds than the company`s infrastructure has not been able to provide receive a one-time credit of about 90 $US. Some consumers who are covered by both get up to $180 in credit. Internet customers who were unable to get the service they paid for receive a one-time credit within 60 days, authorities said. Customers who received outdated modems will receive a credit of 90 $US, while those who received the Modem and also paid for higher internet speeds will receive a credit of 180 $US, the statement said. Some customers, who both issued outdated modems and paid them for higher internet speeds, are entitled to about $180 $US in credit, the prosecutor`s office said. Eligible customers receive $90 in a one-time credit on their invoices. Customers who have been exposed to outdated modems and have paid for higher internet speeds are entitled to a credit of $180 USD. Spectrum is required to issue credits to all eligible consumers within 60 days. LOS ANGELES (CBSLA) – If you`re one of tens of thousands of Time Warner customers in California who have had to deal with slow internet speeds, you may be entitled to get credit on your next bill.
Affected customers automatically see within 60 days either a $90 or $180 credit on their Spectrum bill, the DA office said. Customers who received outdated modems from Time Warner will receive a $90 credit, while those who got outdated modems and paid for higher internet speed will receive a $180 credit $US. The money is refunded to Spectrum customers within 60 days as a one-time credit on their monthly internet bills. According to the prosecutor, eligible subscribers will receive a one-time credit of about $90 on their bills. Eligible customers will receive about $16.9 million in refunds in credits or free service, the Los Angeles County Attorney`s Office said. The deal includes more than 170,000 California consumers who have not received the internet speeds they paid for. If someone qualifies, they automatically get the credit, said District Attorney`s Office spokesman John Hall.